Contact information

Metro Tidy Supply values clear communication and dependable customer support. Whether you have a question about a stainless steel frying basket, need additional information about an egg tray, want to understand the drainage design of a fruit basket, or require assistance with an existing order, our team welcomes your inquiry.

5.1 Business Information

Business Name: IELECTRIC LLC
Store Name: Metro Tidy Supply
Website: https://www.metrotidysupply.site/
Business Address:
2811 OBANNION TERRACE
DELTONA, FL 32738
United States

Customer Service Contact: Phillip Avent
Customer Service Email: [email protected]

5.2 Customer Support Services

You may contact us for assistance with the following matters:

Product Information

If you would like to know more about the dimensions, materials, design, intended use, or care requirements of our stainless steel frying baskets, egg trays, or fruit-draining baskets, please email our support team.

For product compatibility questions, we recommend including the model or product name and any relevant measurements so that we can better understand your needs.

Order Assistance

If you have questions about an order confirmation, payment status, order details, or a possible cancellation, please include your order number in your message.

Shipping and Delivery

For tracking questions, delayed shipments, address corrections, or missing packages, provide your order number and tracking information if available.

Returns and Refunds

If you want to request a return, replacement, exchange, or refund, please include the product name, order number, and a short explanation of the issue. Photographs may be helpful when reporting damage, defects, or incorrect merchandise.

Website and Privacy Questions

You may also contact us regarding website access, privacy-related requests, personal information, or questions about our published policies.

5.3 How to Contact Us Efficiently

To help us respond accurately, please include:

  • Your name.

  • Your order number, if applicable.

  • The product involved.

  • A clear description of your question or concern.

  • Photographs or supporting information when relevant.

Please avoid sending complete payment card numbers, passwords, or other highly sensitive account credentials by email.

5.4 Customer Service Response

We aim to review incoming inquiries and respond within a reasonable period. Response times may vary depending on inquiry volume, weekends, public holidays, and the complexity of the matter.

For faster assistance, please use the email address listed above and include a descriptive subject line, such as “Order Status,” “Return Request,” “Product Question,” or “Shipping Assistance.”

5.5 Official Communication Channel

For reliable assistance, customers should use the official contact information published on this website. If you receive a suspicious message claiming to represent Metro Tidy Supply, do not provide payment details or sensitive personal information until you have independently verified the communication.

We appreciate your interest in Metro Tidy Supply and look forward to helping make your kitchen organization and everyday food-preparation experience more convenient.