Metro Tidy Supply aims to make ordering simple and delivery dependable. Whether you are purchasing a stainless steel frying basket for food preparation, an egg tray for refrigerator organization, or a fruit-draining basket for everyday kitchen use, this Shipping Policy explains how we handle order processing, shipping charges, delivery estimates, and shipment-related concerns.

4.1 Shipping Charges

We currently offer the following shipping arrangement:

Any applicable shipping charge will be displayed during checkout before you submit your order. If a promotion or special shipping offer applies, the checkout page will show the applicable terms.

4.2 Order Processing Time

Orders are generally processed within 1–3 business days after payment authorization.

Processing includes order review, product availability checks, picking, packing, and preparation for carrier collection. Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Orders submitted outside normal business hours, during weekends, or on holidays may begin processing on the next business day.

During promotional periods, unusually high order volumes, or unexpected operational disruptions, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to provide an update.

4.3 Estimated Delivery Time

After an order has been dispatched, standard delivery is generally estimated at 3–8 business days.

This is an estimate rather than a guaranteed delivery commitment. Actual transit time may vary based on:

• The destination and delivery region.

• Carrier capacity and routing.

• Weather conditions or severe storms.

• Public holidays and seasonal shipping volume.

• Incorrect or incomplete delivery information.

• Remote-area delivery arrangements.

• Other transportation or operational disruptions.

The total time from purchase to delivery therefore includes both order processing and carrier transit.

4.4 Shipping Destinations

Available shipping destinations and delivery options are shown during checkout. Customers should confirm that their address is serviceable before submitting an order.

If an address cannot be serviced, is incomplete, or requires additional information, we may contact the customer to clarify the details. An order may be delayed while we wait for a response.

4.5 Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient's full name.

• Street number and street name.

• Apartment, suite, or unit number, where applicable.

• City, state, and ZIP code.

• A valid contact number or email address when requested by the carrier or checkout system.

If you discover an address error after placing an order, contact [email protected] immediately. We will try to update the information if the order has not yet entered the shipping process. We cannot guarantee that an address can be changed after dispatch.

4.6 Shipment Confirmation and Tracking

When tracking information is available, it may be sent to the email address provided during checkout.

Tracking information can take time to become active after a carrier receives the package. A tracking page may initially show limited information while the parcel is being scanned or transferred through the carrier network.

Customers should use the tracking information supplied for their order to monitor shipment progress.

4.7 Packaging and Product Protection

We take reasonable care when preparing products for shipment. Kitchen items such as stainless steel frying baskets, egg trays, and fruit-draining baskets may be exposed to movement or pressure during transportation.

If a package arrives visibly damaged, customers should retain the outer packaging and take photographs of the parcel and the affected product. These details can help us review a shipping claim or determine an appropriate remedy.

4.8 Delayed Shipments

Although we work to process orders promptly, delivery may be delayed by carrier backlogs, severe weather, transportation interruptions, incorrect address information, or other circumstances outside our reasonable control.

If tracking has not updated for an unusually long period or your order has not arrived within a reasonable period after the estimated delivery window, please contact us.

We will review the available shipment information and, where appropriate, work with the carrier to investigate.

4.9 Lost, Missing, or Incorrect Deliveries

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking:

• Your front door, porch, mailbox, or designated delivery location.

• Areas where a carrier may have placed the package out of sight.

• With household members, neighbors, or building management.

• Any delivery photograph or carrier note, if available.

If the parcel remains missing, contact us with your order number and tracking details. We will review the situation and determine the next reasonable steps.

If you receive the wrong product or an incomplete order, please contact us as soon as reasonably possible and provide photographs of the received items and packaging.

4.10 Shipping Address Changes and Cancellations

Address changes and cancellation requests should be submitted as soon as possible after checkout.

Before dispatch, we will make reasonable efforts to accommodate a request. After the parcel has been handed to the carrier, we may not be able to change the destination or stop delivery.

If an order cannot be cancelled after dispatch, customers may refer to our Return and Refund Policy for available options after delivery.

4.11 Shipping Restrictions and Uncontrollable Events

Certain locations may be subject to carrier restrictions or delivery limitations. We may be unable to ship to an address that is inaccessible, unsupported by our delivery partners, or prohibited by applicable law.

We are not responsible for delays caused by events beyond our reasonable control, including natural disasters, severe weather, transportation interruptions, government restrictions, labor disruptions, or carrier system failures. We will nevertheless make reasonable efforts to communicate significant disruptions when practical.

4.12 Contact About Shipping

For shipping questions, tracking assistance, address corrections, or delivery concerns, contact:

IELECTRIC LLC
Email: [email protected]
Contact Person: Phillip Avent
Address: 2811 OBANNION TERRACE, DELTONA, FL 32738, United States