Privacy policy

Metro Tidy Supply respects the privacy of visitors and customers. This Privacy Policy explains how IELECTRIC LLC, operating the website https://www.metrotidysupply.site/, may collect, use, disclose, retain, and protect information when you browse our website, place an order, contact customer service, or otherwise interact with our online store.

We handle customer information for ordinary business purposes, including order processing, payment coordination, delivery, customer support, website administration, fraud prevention, and service improvement.

2.1 Information We May Collect

The information we collect depends on how you use our website.

Information You Provide Directly

When placing an order or contacting us, you may provide:

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number, if requested or supplied.

  • Order details and purchase history.

  • Customer service messages and return requests.

  • Other information you voluntarily include in a communication.

We request only information reasonably related to the transaction or service being provided.

Payment-Related Information

When you purchase a product, payment information may be processed by third-party payment providers. Depending on the payment method, these providers may collect payment card details, billing information, transaction identifiers, and payment verification data.

We do not intend to collect or retain complete payment card security details through ordinary customer service communications. Payment processing is subject to the applicable provider's own privacy and security practices.

Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, such as:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • General website access time and date.

  • Pages viewed and links selected.

  • Referring website or traffic source.

  • Basic diagnostic and performance information.

This information helps us understand how visitors use the website and identify technical problems.

2.2 How We Use Information

We may use collected information for the following purposes:

  1. Order fulfillment: To confirm purchases, process orders, arrange shipment, and provide order updates.

  2. Customer service: To respond to questions about stainless steel frying baskets, egg trays, fruit-draining baskets, delivery, returns, or product details.

  3. Payment administration: To coordinate payment authorization, transaction records, refunds, and payment-related inquiries.

  4. Fraud prevention: To identify suspicious transactions, reduce unauthorized activity, and protect our customers and business.

  5. Website operation: To maintain website functionality, improve navigation, troubleshoot errors, and evaluate performance.

  6. Business administration: To maintain accounting, tax, transaction, and other legitimate business records.

  7. Legal compliance: To respond to lawful requests, comply with applicable requirements, and protect legal rights.

  8. Customer communications: To send essential order confirmations, shipping notifications, return updates, and service messages.

We do not use customer information for purposes materially unrelated to the reasons it was collected without providing any notice or obtaining consent where required by law.

2.3 Cookies and Similar Technologies

Our website or its service providers may use cookies, pixels, tags, and similar technologies to support basic website functions and understand website activity.

These technologies may be used to:

  • Keep shopping sessions functional.

  • Remember certain website preferences.

  • Understand traffic patterns.

  • Measure website performance.

  • Help detect suspicious activity.

  • Support website analytics or advertising, if such services are enabled.

You can manage cookies through your browser settings. Blocking certain cookies may affect shopping cart functions, checkout processes, or other website features.

2.4 When We Share Information

We do not sell customer personal information in exchange for money. We may disclose information to service providers and other parties when reasonably necessary for legitimate business operations, including:

Payment Processors: To authorize and complete transactions, manage refunds, and detect payment fraud.

Shipping and Delivery Providers: To prepare labels, transport packages, provide delivery updates, and resolve shipping issues.

Website and Technology Providers: To host the website, maintain systems, provide security services, and support website operations.

Professional Advisers: To accountants, legal advisers, insurers, or other professional service providers where necessary for legitimate business purposes.

Government and Legal Authorities: When disclosure is required by law, valid legal process, or a lawful governmental request, or when reasonably necessary to protect rights, safety, and property.

Service providers receiving information for business purposes are expected to handle it consistently with their contractual responsibilities and applicable law.

2.5 Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

No website, electronic communication, or data storage system can be guaranteed to be completely secure. Customers should use strong passwords where accounts are available and avoid sending sensitive payment credentials through ordinary email.

Florida Statutes §501.171 addresses reasonable measures for protecting electronic personal information and includes requirements for certain security-breach notifications. We will address any applicable incident in accordance with relevant legal requirements.


The Florida Senate

 

2.6 Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order administration, customer service, accounting, tax documentation, dispute resolution, fraud prevention, and legal compliance.

When information is no longer reasonably needed, we will take appropriate steps to delete, destroy, anonymize, or otherwise dispose of it, subject to applicable retention obligations.

2.7 Your Privacy Choices

Depending on your location and applicable law, you may have choices concerning your personal information, including the ability to:

  • Request information about certain personal data we maintain.

  • Ask us to correct inaccurate information.

  • Request deletion of certain information, subject to lawful exceptions.

  • Opt out of certain marketing communications.

  • Exercise other rights provided by applicable privacy laws.

To submit a privacy-related request, email [email protected] with the subject line “Privacy Request.” We may need to verify your identity before responding.

2.8 Florida Privacy Law

Florida's Digital Bill of Rights is contained in Part V of Chapter 501, Florida Statutes. Its obligations apply only to businesses that meet the statute's defined scope and thresholds; this policy does not represent that IELECTRIC LLC necessarily meets those thresholds. Where applicable, we will address relevant consumer privacy rights and obligations under the law.


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Other applicable federal and state privacy, data-security, and consumer-protection requirements may also apply depending on the nature of the information and the circumstances of its collection.

2.9 Children's Privacy

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information from children under 13 without appropriate parental consent where required by law.

If you believe a child has submitted personal information to us inappropriately, please contact [email protected] so that we can review the matter and take reasonable steps.

2.10 Third-Party Websites

Our website may contain links to external websites or services. Those websites operate independently and may have their own privacy policies, cookies, and data practices.

We are not responsible for the privacy or security practices of third-party websites that we do not control. We encourage visitors to review the privacy notices of any external service before providing personal information.

2.11 Changes to This Privacy Policy

We may revise this policy when our business practices, website functions, service providers, or legal obligations change. Updated terms will be posted on this page with a revised effective date.

2.12 Contact Us About Privacy

For questions, requests, or concerns about this Privacy Policy, please contact:

IELECTRIC LLC
2811 OBANNION TERRACE
DELTONA, FL 32738
United States
Email: [email protected]
Contact Person: Phillip Avent