Refund policy

At Metro Tidy Supply, we want every kitchen tool to arrive ready to support a cleaner, more organized, and more enjoyable cooking experience. Whether you have purchased a stainless steel frying basket, an egg tray, or a fruit-draining basket, we want you to feel confident that your order meets your expectations. If something is not right, this policy explains how to request a return, exchange, or refund.

1.1 Return Eligibility

Customers may request a return within 30 calendar days after the date of delivery.

To qualify for a standard return, an item should meet the following conditions:

  • It must be unused and in its original condition.

  • It should include its original packaging, accessories, inserts, and any included components.

  • It must not show signs of cooking, food contact, staining, unusual odors, rust caused by improper care, or damage resulting from misuse.

  • The return request must include the original order number or another reasonable proof of purchase.

Because our products are intended for kitchen and food-preparation use, hygiene and product condition are particularly important. Frying baskets, egg trays, and fruit-draining baskets that have been used with food, washed after use, or otherwise placed into service may not qualify for a change-of-mind return, unless the item is defective or applicable law requires otherwise.

1.2 Products That May Be Returned

Stainless Steel Frying Baskets

A frying basket should be returned unused, free from oil, food residue, discoloration, and signs of heating. Please do not return a basket that has been placed over a heat source or used for frying unless you are contacting us about a defect or a problem with the item as delivered.

Egg Trays

Egg trays should be returned with all original components and without cracks, stains, odors, or evidence of use. Please check the product dimensions and storage configuration before opening or using the item.

Fruit-Draining Baskets

Fruit-draining baskets should be unused and free from food residue, water stains, or damage. If the basket includes removable parts, handles, drainage components, or other accessories, please include them in the return package.

1.3 How to Request a Return

To begin a return, contact us at:

Email: [email protected]

Please include the following information:

  • Your full name.

  • Your order number.

  • The product you wish to return.

  • The date you received the order.

  • The reason for your return.

  • Clear photographs if the item arrived damaged, defective, incomplete, or different from what you ordered.

Our customer service team will review your request and provide return instructions where the return is approved. Please do not send an item to our business address before receiving confirmation that the return has been authorized.

1.4 Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives cracked, bent, deformed, incomplete, defective, or materially different from the product description, contact us as soon as reasonably possible.

When reporting a problem, please provide photographs of:

  • The product itself.

  • The damaged or defective area.

  • The outer shipping package, if it is damaged.

  • Any shipping label or identifying order information.

We may offer an appropriate remedy depending on the circumstances, such as a replacement, exchange, refund, or another solution permitted by applicable law. We will not require a customer to accept a defective or incorrectly supplied product as though it were an ordinary change-of-mind return.

1.5 Return Shipping Costs

For a standard return based on a change of mind, incorrect selection, or personal preference, the customer is generally responsible for the return shipping cost.

If the return is necessary because we sent the wrong item, the item arrived damaged, or the product has a verified defect, we will review the circumstances and provide reasonable return instructions. Where appropriate, we will cover or reimburse the return shipping cost.

Original shipping charges, if any, may not be refundable for a voluntary return unless required by law or expressly approved by us.

1.6 Refund Review and Processing

After we receive the returned product, our team will inspect its condition and confirm whether it meets the applicable return requirements.

Approved refunds will generally be issued to the original payment method. Please allow approximately 5–10 business days after refund approval for the funds to appear in your account. The actual posting time may depend on your bank, card issuer, or payment provider.

If a refund has been approved but does not appear after a reasonable processing period, please contact us with your order number so we can assist.

1.7 Exchanges and Replacements

If you need a different product, size, configuration, or replacement item, contact us before sending anything back. Exchanges depend on product availability and the condition of the returned item.

For an item that arrives damaged, defective, or incorrect, we will review the issue and determine the most appropriate resolution. A replacement may be offered when the same product is available.

1.8 Cancellations

If you wish to cancel an order, contact us as quickly as possible at [email protected].

We will make reasonable efforts to stop an order that has not yet entered fulfillment or shipment. Once an order has been processed, packed, or handed to the carrier, cancellation may no longer be possible. In that situation, you may contact us about the return procedure after delivery.

1.9 Refund Exceptions and Legal Rights

This policy does not limit any rights or remedies that cannot lawfully be excluded under applicable federal or Florida law. Nothing in this policy is intended to waive a customer's rights concerning defective merchandise, misleading product descriptions, or other legally protected consumer claims.